BUCK - A 104 - year-old firm that is JUST GETTING STARTED.
Senior Quality Assurance Analyst (Complaints Manager)
Location: Home based (remote worker) or Regional office – London, Bristol, Birmingham, Manchester, Ipswich, Derby or Edinburgh.
At Buck, we’re focused on helping our clients create a culture of well-being, centered around the evolution of each person’s health, wealth, and career.
Leveraging strong client relationships with key decision makers, our teams deliver exceptional results that confidently push the envelope with unexpected solutions to help our clients accomplish their objectives faster and keep them ahead of the curve.
Not surprisingly, we embrace inventive thinkers, who make original contributions to the team. We put people first — our people and our clients’ people, and our inclusive and welcoming culture celebrates diversity and individuality.
Explore your next career move with Buck today!
At Buck, we offer market leading Pensions Administration solutions to a wide portfolio of clients.
We support all defined benefits (DB), benefit contribution (DC), CARE and Hybrid pensions plan designs with compliant and certified forms, letters, notices, and statements.
We have the expertise and experience to help our client’s sort through any administrative, technical, or legislative challenges around your pension arrangements.
Buck's people first approach to pensions is all about engaging with your members directly through teams who are always thinking of the end user experience.
The Senior Quality Assurance Analyst (Complaints Manager) is responsible for supporting the Senior QA Manager in delivering the development, implementation and ongoing maintenance of a QA framework and programmes of internal audits.
The Senior QA Analyst will also be responsible for the assessment of root cause analysis on ongoing complaints and E&Os, providing trend analysis and working with the business to build effective solutions. The Senior QA Analyst will take ownership of national initiatives and continuous improvement activities and will deputise for the QA Manager in their absence.
What we offer:
As an established company with a start-up mentality we know that our employees are key to our success. We offer a comprehensive remuneration package while taking into consideration aspects such a flexible working and factors key to a good work life balance.
At Buck, we pride ourselves in our Diversity and Inclusion and are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, age, disability or any other legally protected basis, in accordance with applicable UK law.
We are exclusively focused on helping our clients and their people succeed together. By this, we mean we’re partnering with some of the world's most forward-thinking companies to re-envision and re-design the way that employees work and live. And we’re doing this by finding the right combination of consulting, outsourcing, and technology solutions to help our clients realise the best organisational performance for their businesses while driving positive health, wealth, and career outcomes for their people.
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